Refund policy

We want you to feel confident choosing pieces for your table. If your purchase is not the right fit, we can help with an eligible return or exchange.

Online purchases

Contact info@hankookchinawareusa.com within 14 days of delivery to request a refund to your original payment method or store credit. Include your order number and the items you wish to return. For online orders collected at our showroom, the window begins on the pickup date.

Please wait for authorization and return instructions before sending items back. Approved returns must be shipped within 7 days of authorization. You may also arrange a showroom drop-off within that period to avoid return postage. Online purchases retain the online return policy when brought to the showroom.

In-store purchases

Purchases made in our showroom are eligible for exchange or store credit within 14 days of purchase, with proof of purchase. There is no restocking fee for eligible in-store exchanges or store credit. In-store change-of-mind purchases are not eligible for refunds.

Return condition

• Items must be unused, unwashed, in their original condition, and in their original product packaging.
• Sets must be returned complete, including all pieces and included accessories.
• Proof of purchase is required. Gift returns with a gift receipt are eligible for store credit.
• Custom or personalized items, items marked final sale, and perishable food are not eligible for change-of-mind returns or exchanges. Normal wear and tear is not covered.

Shipping and fees

A 25% restocking fee applies to change-of-mind returns and exchanges of online purchases, including returns for store credit. The fee is calculated on the merchandise price paid for the items being returned or exchanged, after discounts and before tax and shipping, and is deducted from the refund, store credit, or exchange value. Customers are responsible for change-of-mind return shipping. If we provide a return label, its cost will be disclosed and deducted from the refund or store credit. Original shipping charges paid are nonrefundable for change-of-mind returns.

Pack all items securely, using the original protective shipping materials where possible, and retain your tracking information. Returned items must arrive in their original, resaleable condition.

Exchanges and refunds

Online exchanges are handled as a return and a new order, subject to availability. Once we receive and inspect your return, we will notify you of its status. Approved refunds are issued to the original payment method within 5–7 business days; your payment provider may need additional time to post the credit. Store credit does not expire. Prior purchases are not eligible for price adjustments.

Damaged, defective, or incorrect items

If your order arrives damaged, please contact us within 3 days of delivery. Keep the items, outer shipping box, inner packaging, and all packing materials, and send your order number with clear photos of the damaged items, shipping label, outer box, and inner packaging.

For defective or incorrect items, contact us promptly so we can help. These issues are handled separately from change-of-mind returns, without a restocking fee or customer-paid corrective shipping. Please contact us before returning or discarding anything.

Wholesale and custom-order purchases follow the terms agreed for those orders. This policy does not limit any rights you may have under applicable law.